Is Quickbooks asking you to change your password? Seeing this message appear every time you fire up the popular accounting software can be a nuisance. In most cases, you can fix this problem simply by changing your password. However, there have been reports of even this not working. So, what should you do if Quickbooks keeps asking you to change your password?
Seeing the password request is frustrating to say the least, but fixing it is actually quite easy. First and foremost, it’s important to note that password change requests are completely normal. Quickbooks — like many software and services — asks users to change their password on a regular basis for security purposes. The longer your password remains unchanged, the greater the risk of a hacker or other nefarious individual accessing your account and retrieving your sensitive data. More specifically, Quickbooks asks users to change their password once every 90 days. So in order words, you can expect to see a password change request notification once every three months.
But updating your password doesn’t always fix the problem, at least not for some users. There have been reports of Quickbooks continuing to prompt users to change their password, even after they’ve already done so. According to several sources, this is apparently a problem with the Quickbooks user rather than Quickbooks itself. To correct the problem, you’ll need to delete the problematic user, after which you can create a new one. Keep in mind, however, that only admins can delete and add new users, so you’ll need to log in as the admin to perform this operation.
To do this, fire up your Quickbooks accounting software and choosing Company > Set Up Users and Passwords > Set Up Users > under the “User List” menu, click the problematic user and choose “Delete User.” Next, click “Add User” to add the user back, giving them a unique password. This user should see a request to change their password the first time they log in, which is completely normal. Go ahead and change the password for the new user after you log in. Following this, however, Quickbooks shouldn’t ask you to change your password for another 90 days.
Hopefully, this resolves the issue you are having with Quickbooks asking you to change your password. And if you still have trouble with this issue, contact your Quickbooks hosting provider for additional assistance.
Did this tutorial work for you? Let us know in the comments section below!