What type of phone system does your small business use? If you’re stilling using a traditional landline, you should consider upgrading to a voice-over-internet-protocol (VOIP) line. While both types will allow your small business to place and receive calls, VOIP offers several noteworthy benefits.
#1) Record Conversations
With VOIP, you can set up your small business’s phone system to record calls automatically. Why is this important? By automatically recording conversations, you can gain a better understanding of your customers’ or clients’ needs.
#2) Increased Accessibility
VOIP is more accessible than traditional landlines. A landline, of course, requires a physical connection with each phone. If you want to use three phones at your small business, you must run a cable to each of the three phones. In comparison, VOIP only requires internet access, such as Wi-Fi.
#3) Support for Smartphone
You might be surprised to learn that you can use your smartphone for VOIP. Of course, this isn’t possible with a traditional landline. Landlines only support basic, non-mobile phones. A VOIP, on the other hand, allows you to use any internet-connected phone to place or receive calls.
#4) Video Conference
VOIP systems come with a myriad of features, one of which is video conferencing. Also known as telepresence, video conference allows you to host video-based calls in real time with other employees, customers, clients or vendors. Assuming your phone supports video — meaning it has a display — you should be able to host a video conference call with it. To do so, though, you’ll need to choose a VOIP phone system for your small business rather than a traditional landline.
VOIP is scalable, so you can rest assured knowing that you getting the best value for your money. If your small business rarely uses the phone, you can choose a low-tiered VOIP service. If your small business frequently uses the phone, on the other hand, you can choose a high-tiered VOIP service. You won’t find this level of scalability with traditional landlines, which is just one more reason to consider VOIP.
You may notice that a VOIP has a positive impact on your small business’s productivity. You’ll be able to make calls from any phone, assuming it’s connected to the internet. As a result, VOIP can make you, as well as your employees, more productive.
Have anything else that you’d like to add? Let us know in the comments section below!